SHIPPING & RETURNS
cocomimi shipping policy
Order Processing:
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Orders are processed within 1–2 business days after payment confirmation.
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You will receive a confirmation email once your order is shipped.
Delivery Time:
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Standard delivery within the UAE typically takes 2–5 business days.
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Delivery times may vary slightly for remote areas.
Shipping Charges:
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Shipping fees are calculated at checkout based on your location and order size.
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Free shipping may be offered for orders over a certain amount (optional).
Cocomimi Return & Exchange Policy
At Cocomimi, we are committed to providing safe, high-quality educational toys and kits for your little ones.
Returns and Exchanges:
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For hygiene and safety reasons, opened items such as playdough or other consumables cannot be returned.
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If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly offer a replacement or refund.
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To request a return or exchange, please email sales@cocomimikidz.com with your order number and a photo of the issue.
Refunds:
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Refunds will be processed once the returned item is received and inspected (for eligible products).
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Please allow 5–7 business days for the refund to appear in your original payment method.
Contact Us:
If you have any questions or concerns about your order, we’re happy to help. Email us at sales@cocomimikidz.com or call +971 521 7537 .